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Talk to us
One address, read by people rather than a ticket queue. Tell us what you need moved and we will tell you how it works and what it should cost.
Get the app
Two apps, one platform
One for booking a job, one for taking them. Both are Android, both are free to install.
FAST for customers
Book a delivery, a move, a tanker of water or a truck. See the price first, choose the driver, track it to the door.
Ask us for the download link and we will send it straight back.
FAST for drivers
Riders, movers, truck owners and tanker operators. No commission on your fares, and you set your own price on every job.
See what you need to join before you sign up.
How to reach us
Email us and say what you need
It all arrives at the same address. Putting the subject in the subject line just gets it to the right person faster.
Bookings & quotes
Not sure which service fits, or want an idea of the price before you install anything? Describe the job, the two locations and roughly what is being moved.
Subject: Booking enquiry
Driver sign-up
Riders, movers, truck owners and tanker operators. Tell us what you drive and where you are based, and we will walk you through the documents.
Subject: Driver sign-up
Business accounts
Regular deliveries, site materials or scheduled water for a company, school or institution. We can arrange standing terms rather than booking each one cold.
Subject: Corporate account
Support & complaints
A job that went wrong, an account problem, or something about a driver. Include the order reference from the app if you have it.
Subject: Support
Corporate email
Harare, Zimbabwe · fastzim.co.zw
We aim to reply within one working day. Something urgent on a job already under way is quicker in the app, where you can message the driver directly.
Your data
Access, correction and deletion
The same address handles requests about your personal information under the Data Protection Act.
See what we hold
Ask for a copy of the personal information on your account.
Correct it
Tell us what is wrong and we will put it right.
Delete your account
Ask and we will close it, keeping only what the law requires us to keep.
What we collect, why, and how long we keep it is set out in the Privacy Policy. The rules for using the platform are in the Terms of Service.
Quick answers
Things people ask first
Do I have to email you to book?
No. Everything is booked in the app, and it is faster. Email is for when you want to ask something first, or want an arrangement the app does not cover.
Which areas do you cover?
Local services run in and around Harare, and city-to-city covers routes between towns nationwide. If you are outside Harare, ask, and we will tell you honestly whether there are drivers near you yet.
How do I report a problem with a driver?
Email us with the order reference, the date and what happened. Every job is recorded against a named, document-checked driver, so we can look into it properly.
Can I get an invoice?
Payment for a job goes directly to the driver in cash, so ask them for a receipt on the day. For business accounts, ask us and we will set up the paperwork you need.
Whatever it is, just ask
A question about a price, a job, joining as a driver, or something we have not thought of.